Order Desk Officer – Sandvik

Purpose of the role:

To act as the first interface to customer and provide a world class customer service to both existing and prospective customers, as well as support effective sales operations. The role also involves driving continuous improvement initiatives and ensuring compliance with Sales and Logistics Management standards and practices.

The job responsibilities:

• To provide customer support and queries as required.
• To support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines.
• To act as first point of contact for customers from enquiry to order.
• To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
• Manage and develop existing business in line with customer segmentation, rules, and procedures.
• Liase with the inventory planners and secure the replenishment stock for customers.
• Answering all incoming customer calls/emails in a professional manner.
• Receive, process and expedite parts orders and enquiries for customers.
• Handle complaints from customers, liase with relevant Supervisors and Managers to ensure appropriate action is taken.
• Educate customers on the product/services available to them.
• Being able to work with Sandvik’s ERP and all integrated systems and applications

• Ensure compliance with safety, health, environmental and quality regulations and work safely to protect yourself and others.

Qualifications & Experience Requirements

• Bachelor’s Degree in Logistics / Supply Chain or related qualifications from recognized institution.
• Minimum 3 Years experience in logistics / procurement / supply chain operations.
• Knowledge and experience with ERP systems
• Experience in handling customer queries and complaints.
• Previous experience and exposure in mining industry and related industries will be an added advantage.

Other Requirements & Competencies

• Proficiency in English, with strong written and verbal communication skills.
• Strong numerical and analytical skills.
• Exceptional attention to detail and a high degree of conscientiousness.
• Flexibility, self-reliance, and the ability to work independently as a proactive self-starter.