Bank Officer: Teller – KCB Bank

Job Description

• Process all the counter transactions accurately in accordance with the set objectives.
• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
• Cross-sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
• Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
• Handle customer requests efficiently and raise any problems to the Head Teller/SQC Manager in order to meet customer satisfaction & to reach customer delight
• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance
• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures