Guest Experience & Relations:

• Ensure all guests receive personalized, warm, and attentive service from arrival to departure, in line with lodge standards.
• Actively engage with guests, anticipate needs, and gather feedback, escalating significant issues to the Lodge Manager.
• Assist in handling guest inquiries, requests, and complaints promptly and professionally, ensuring satisfactory resolution.
• Oversee daily guest activities, dining experiences, and special arrangements as directed.

Operational Management:

• Support the Lodge Manager in supervising and coordinating all lodge departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance.
• Assist in the implementation and monitoring of standard operating procedures (SOPs) for all operational areas.
• Ensure the highest standards of cleanliness, hygiene, and maintenance are upheld across the entire property.
• Assist in managing inventory, procurement, and stock control for all lodge supplies.
  

Financial Oversight & KPI Contribution:

• Manage daily financial transactions, including cash handling, invoicing, and petty cash, under the Lodge Manager’s guidance.
• Assist the Lodge Manager in monitoring budgets, controlling costs, and identifying opportunities to optimize revenue streams.
• Prepare basic financial reports and ensure accurate record-keeping.
• Actively contribute to efforts to consistently meet or exceed set monthly KPIs, including but not limited to: Occupancy rates, number of day rooms sold, total number of meals served, number of massages sold, and TripAdvisor review collection.

Maintenance & Facilities:

• Oversee and perform minor maintenance, repairs, and preventative maintenance schedules for all lodge infrastructure, tents/rooms, and equipment.
• Assist in coordinating with external contractors for specialized repairs when necessary.
• Ensure all lodge facilities are safe, functional, and aesthetically pleasing.

Health, Safety & Security:

• Implement and enforce all health, safety, and security protocols for guests and staff as directed by the Lodge Manager.
• Ensure compliance with local regulations and industry best practices.
• Assist in handling emergencies and contribute to response plans.

Sales & Marketing Support:

• Support the Lodge Manager in acting as a local ambassador for the lodge, fostering good relationships with local communities and tour operators.
• Assist the central sales and marketing team with content, local insights, and guest testimonials.