To drive and support organizational change initiatives for specific projects by developing and implementing strategies that drive adoption, minimize resistance, and ensure successful transformation. The role focuses on enabling people, processes, and technology changes through structured management methodologies, stakeholder engagement, and communication plans. Acts as a trusted advisor to business leaders, ensuring alignment between change objectives and organizational goals.
Main Responsibilities:
- Design and implement change management framework across the bank.
- Craft tailored change management strategies that will increase adoption level across all change management to minimize resistance
- Closely manage key stakeholders such as Project Sponsors to ensure they are updated on progress of Change Management initiatives
- Ensure all projects or Business Initiatives have a comprehensive change management strategy
- Develop and track change management Key Performance Indicators
- Define and identify potential risks that are likely to affect change management initiatives.
- Work closely with Business, Project and Technology to identify initiatives that require Change Management
- Prepare and submit Regular Change Management Reports (Monthly, Quarterly and Annual Reports) and recommended actions
- Ensure Change Management creates value to all stakeholders and quantify the contribution
- Create a Change Management Dashboard that will help the HR management team make informed decisions on change management initiatives
- Regularly evaluate number of changes that are likely to cause saturation and affect change adoption
- Craft change management initiatives within the allocated budget to ensure there is no overspending
- Regularly evaluate change management initiatives per global standards.
Knowledge and Skills:
- Understanding of change management methodologies such as ADKAR Model, Lewins Model, Nudge theory and any other relevant models
- Sound Understanding of Stakeholder Level of Influence and Impact in Change
- Strong stakeholder management skills.
- Good listening and communication (including public speaking and presentation) skills.
- Business acumen.
- Project management and planning skills.
- Analytical mindset and critical thinking.
- Good problem-solving skills.
- Team player and able to collaborate with larger cross functional and diverse background groups.
Qualifications and Experience:
- Bachelor’s degree in ICT, Business, Economics, HR, or a related field of study from a reputable university
- Change Management certification (PROSCI or CCMP)
- Master’s degree in business studies is an added advantage
- Banking certification(s) is an added advantage
- 4 years of applicable Change management experience (Financial services industry is an added advantage).