Clearing and Fowarding Lead

Clearing and Fowarding Lead

Accountabilities & Responsibility Areas

• Reporting to the Head of Clearing and Forwarding
• Ensure the TZ CF Team is moving as per KPI
• Ensure Monthly Financial Report generated and submitted to Accounts by the 1st (10am EAT) of every month
• Monthly Clearance Results Report completed by the 4th day of following month
• Ensure all Shipments are assigned to Declaration officers within 24 hours of pre-alert receipt
• Ensure all client queries are responded to or escalated within 24 hours of receipt and updates are provided daily.
• Ensure all pre-alerts are acknowledged within 24 hours of receipt, documents are crosschecked within 24 working hours and issues raised with the client maximum within 48hrs.
• Ensure all local & Transit shipments are being cleared as per KPI.
• Proper Management of the Bond Accounts and Transit Transactions to ensure bonds are validated on time to remain compliant.
• Ensure Zero (0) roll-over of export bookings caused by internal inefficiencies
• Monitor Smart Sheet reports for pre-alerted shipments to ensure they contain accurate and most current updates as per the clearance progress of the shipments.
• Attend all the necessary stakeholders meetings and ensure proper escalation/updates are provided.
• Work closely and cooperatively with other Service Lines / Support Functions within the group.
• Proper maintenance, review and usage of SOPs to ensure quality output
• Other assigned tasks

Skills and Qualifications

Key Attributes:

• Customer-focused approach with a professional attitude.
• Strong leadership and team delegation skills, with a hands-on management style.
• Ability to resolve operational challenges quickly and engage both internal and external stakeholders (e.g., police, TRA, TPA,TBS, GCLA).
• Good communication skills.
• Ability to work under pressure.
• Team player with the ability to work independently and motivate a team of 20+ members
• Excellent in Microsoft Office applications especially in Excel