CS Manager Jobs in Dar es salaam-Job opportunity at KONCEPT

CS Manager Jobs in Dar es salaam-Job opportunity at KONCEPT

Position: Customer Service Manager

KONCEPT, Dar es Salaam, Tanzania

About the job

Client Services Manager Responsibilities:

  • Developing effective communication platforms for clients and staff.
  • Inspiring repeat business from clients.
  • Conducting customer service workshops and presentations.
  • Monitoring and measuring client satisfaction.
  • Liaising with different departments about client queries.
  • Offering advice to clients on services and products.
  • Developing surveys and capturing client information.
  • Participating in marketing campaigns.
  • Dealing with client requests and troubleshooting problems.

Client Services Manager Requirements:

  • Business degree or related qualification.
  • Strong communication skills.
  • Ability to meet deadlines.
  • Computer literacy.
  • Calm, polite, and professional behaviour.
  • Reliable and self-motivated.
  • General business knowledge.
  • High service orientation.

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