Guest Relations Leader Jobs in Dar es salaam

Guest Relations Leader Jobs in Dar es salaam

Job Description

Job Summary;
Our Client, a Hospitality company, is looking for a Guest Relations Leader to help drive up our customer satisfaction goals.
  • Regularly walk around the Hotel, interacting with room guests, walk in guests, restaurant guests, and conference/banquet guests – to help understand their experience, manage their requests, and work with the Hotel team to resolve their complaints or concerns.
  • Communicate feedback on Guest interactions to Senior Management.
  • Work with the Team to create memorable experiences for our Guests, including managing our VIP and Guest Loyalty program
  • Manage the Hotel Concierge desk – to assist in the Guest welcome/exit experience as well as handle their inquiries. Support the Hotel front desk with check-in and checkout procedures as needed
  • Conduct quality assurance reviews and audits as per the Hotel’s Guest experience checklists
  • Review survey platforms to understand Guest satisfaction trends and issues and to work on actions to improve these metrics
  • Market the hotel products and services to improve revenue goals


  • Has some professional experience working in a customer service function. Previous experience working in a hotel environment, similar guest relations position, or hotel front desk is preferred, but not necessary for the role – our primary measures will be on attitude and communication skills
  • Is a youthful candidate who is a quick learner, willing and keen to grow in the hospitality business
  • Is passionate and committed about improving customer satisfaction
  • Has a natural and confident ability to communicate in English both verbally and in writing
  • Has an approachable and welcoming personality
  • Has an ability to carefully listen and respond appropriately to demanding Guests – including handling difficult and tense situations with ease
  • Is not desk bound – physically able and energetic to walk around the Hotel to interact with customers, perform random quality inspections, and provide feedback to senior managers
  • Flexibility to work in a variety of different work situations in a demanding Hotel environment
  • An “A Player” attitude – works well with others – holds themselves and others accountable – and able to contribute to finding solutions to problems
  • Willing to support sales and marketing functions
  • A good level of IT proficiency to quickly learn and work on hotel software systems, MS office suite, and online tools

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