Junior Retail IT Support Specialist-Dar es salaam

Junior Retail IT Support Specialist-Dar es salaam

Job Title: Junior Retail IT Support Specialist

Job Purpose

• We are looking for a motivated and detail-oriented Junior IT Support Specialist to join our retail IT team. This entry-level role is ideal for someone with around 1 year of experience in IT support, eager to grow their skills in ERP systems, networking, and SQL Server within a dynamic retail environment.

Key Responsibilities:

• Provide first-level support for retail store systems including POS, printers, and user devices.
• Assist in ERP system user support and basic troubleshooting.
• Monitor network connectivity and escalate issues as needed.
• Run basic SQL queries and assist in data extraction for reporting.
• Maintain IT documentation and asset inventory.
• Support IT team in system rollouts and store setups.

Required Skills & Qualifications:

• Diploma or Bachelor’s in IT, Computer Science, or related field.
• 1 year of experience in IT support or internship in a similar role.
• Basic understanding of ERP systems and SQL Server.
• Familiarity with networking concepts (IP addressing, routers, switches).
• Strong communication and problem-solving skills.
• Willingness to learn and adapt in a fast-paced environment.