Teller

Job Description

We are seeking a friendly and professional Teller to join our Ubungo branch. As a Teller, you will be the face of our bank, providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.

• Process various financial transactions, including deposits, withdrawals, and loan payments
• Verify customer identities and maintain account confidentiality
• Balance cash drawers and maintain accurate records of all transactions
• Promote and cross-sell bank products and services to customers
• Respond to customer inquiries and resolve issues in a timely manner
• Comply with all bank policies, procedures, and regulatory requirements
• Collaborate with team members to ensure smooth operations and excellent customer experience
• Assist with administrative tasks and special projects as needed

Qualifications

Qualifications

• Bachelor’s degree in Commerce, finance, or equivalent
• Strong cash handling and basic math skills
• Proficiency in computer systems and banking software
• Excellent customer service and communication skills
• Keen attention to detail and ability to maintain accuracy in all tasks
• Problem-solving abilities and capacity to work well under pressure
• Previous experience in banking or customer service preferred
• Knowledge of banking products and services is a plus
• Ability to work flexible hours, including weekends and holidays as required
• Fluency in English and Swahili (preferred)

Additional Information

Behavioral Competencies:

• Checking Things
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Client Relationship Management
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Risk Management

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]