Front Office Agent – Kibo Palace Hotel
Kibo Palace Hotels & Resorts are seeking a passionate Front Office Agent to join the team in Moshi. Reporting to the Front Office Manager, this role is central to daily hotel operations, delivering efficient check-ins and check-outs, supporting guest bookings, handling payments accurately, and providing outstanding customer service.
Key Responsibilities
- Provide exceptional customer service during check-in, check-out, and throughout each guest stay
- Respond promptly, efficiently, and courteously to guest requests
- Answer reservation enquiries via phone and email in a timely manner
- Maintain professionalism and follow procedures related to guest confidentiality and company policies
- Take responsibility for operational tasks such as securing payments and issuing room keys
- Maintain procedures relating to credit and cash transactions and post relevant charges to guest accounts
- Support guest bookings and reservations with accuracy and attention to detail
- Build memorable connections with guests and hotel teams