Reception Intern (2 Posts) – Planet Lodges
Planet Lodges are seeking a friendly, professional, and customer-focused Receptionist to be the face of our lodge. This role is essential in ensuring that every guest experience begins and ends with a feeling of home.
Key Responsibilities
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Greet guests with warmth and professionalism upon arrival and departure
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Manage guest check-in and check-out processes efficiently using our reservation system
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Handle phone calls, emails, and other communication in a timely and courteous manner
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Provide accurate information about lodge services, local attractions, and travel assistance
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Coordinate with housekeeping, restaurant, and reservations teams to ensure smooth operations
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Maintain accurate guest records and handle billing or payment queries
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Handle guest concerns or complaints with care, escalating as necessary
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Support daily administrative tasks and lodge front desk organization
Qualifications
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Certificate or Diploma in Front Office Operations, Hospitality, or related field
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At least 1–2 years of experience in a receptionist or front office role, preferably in the hospitality sector
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Excellent communication and interpersonal skills in both English and Swahili
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Computer literacy, with experience using reservation systems or hotel management software
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Well-organized, detail-oriented, and able to multitask in a fast-paced environment
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A positive attitude, professional appearance, and a strong sense of hospitality
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Flexibility to work in shifts, including weekends and holidays
Benefits
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A welcoming work environment with a supportive and passionate team
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Competitive salary and benefits
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Staff meals while on duty
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Opportunities for training, learning, and career growth within our expanding lodge family
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The chance to be part of a hospitality brand that values excellence, culture, and community