Retail Liabilities Product Manager – NMB
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Job Purpose:
To support the development, performance management, and continuous improvement of NMB’s retail liabilities product suite and segment-based proposition.
Main Responsibilities:
- Support the design, enhancement, and lifecycle management of retail liabilities products, including savings accounts, current accounts, investment products, and digital micro-wallets.
- Contribute to the development and refinement of segment-based propositions, ensuring products are tailored to the needs of distinct retail customer groups.
- Monitor product performance against targets, analysing uptake, balance, attrition, and profitability, and recommend corrective action where required.
- Conduct market and competitor analysis to identify opportunities for new products or enhancements to existing ones.
- Work with Marketing, Channels, Risk, Compliance, and IT teams to plan and execute product enhancements, launches and campaigns.
- Prepare product papers, business cases, and pricing recommendations for review and approval.
- Ensure all liabilities products comply with Bank of Tanzania regulations and internal policies.
- Support the preparation of management reports, dashboards, and presentations on portfolio performance.
- Gather customer and frontline feedback to inform product refinements and service improvements.
- Assist in tracking and resolving system or process issues affecting product performance.
Knowledge and Skills:
- Sound understanding of retail banking products, particularly savings, transactional accounts, and digital financial services.
- Strong analytical skills, with the ability to interpret data and translate it into actionable recommendations.
- Good commercial awareness and understanding of customer segmentation principles.
- Effective report writing, presentation, and stakeholder communication skills.
- Working knowledge of the Bank of Tanzania regulatory framework and the National Financial Inclusion Framework is an added advantage.
- Proficiency in MS Office, particularly Excel and PowerPoint; familiarity with data analysis tools is an advantage.
Qualifications and Experience:
- Bachelors degree in Business Administration, Banking, Finance, Economics, Marketing, or a related field.
- A relevant Masters degree or professional certification is an added advantage.
- At least 3 years experience in product management, retail banking, or a related commercial role within financial services.
- Demonstrated experience working with cross-functional teams to deliver products or proposition outcomes.