Product Development & Innovation (25%) 

• Support the design and development of digital products and services across mobile banking, internet banking, digital payments, lending, savings, merchant solutions, agency banking, and emerging digital platforms.
• Conduct market research, customer analysis, and competitor benchmarking to identify product enhancement opportunities.
• Assist in preparing business requirements, product specifications, user stories, and business cases.
• Participate in ideation and innovation initiatives aimed at developing new digital solutions.
• Support the implementation of product roadmaps and innovation strategies.

   

Product Lifecyle Management (20%) 

• Support end-of-the-end product lifecycle management from concept development to launch and post-implementation review.
• Coordinate activities related to product enhancements, upgrades, releases, and optimizations.
• Track product performance and recommend improvements based on customer feedback and business results.
• Maintain product documentation, workflows, and process maps.
• Ensure products remain competitive, relevant, and aligned with customer needs.

   

Customer Experience & Journey Optimization (15%) 

• Support customer journey mapping and experience optimization initiatives.
• Gather customer feedback and analyze product usage patterns to identify pain points and improvement opportunities.
• Work with UX/UI teams and digital channel teams to improve digital customer experience.
• Support initiatives aimed at increasing customer engagement, activation, and retention.
• Monitor customer satisfaction and adoption trends.

 Product Innovation & Commercialization (15%)

• Support product teams in translating innovation concepts into viable products and services.
• Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
• Monitor product adoption and performance following implementation.
• Contribute to commercialization and market rollout activities.

   

Product Testing and Quality Assurance (5%) 

• Coordinate User Acceptance Testing (UAT), pilot testing, and product validation activities.
• Document testing results and ensuring issues are resolved before product deployment.
• Support quality assurance processes and release governance requirements.
• Monitor product performance after launch and coordinate issue resolution.
• Ensure smooth implementation of new features and enhancements.

Commercialization & Product Growth (5%)

• Support go-to-market plans, awareness campaigns, and customer adoption initiatives.
• Monitor product uptake, active users, and digital transactions.
• Assist in the preparation of performance reports and product dashboards.
• Support initiatives that increase product usage, revenue generation, and customer engagement.
• Collaborate with sales and business teams to drive product adoption.

Stakeholder & Partner Management (5%) 

• Coordinate with internal stakeholders to ensure successful product delivery.
• Support management of relationships with fintechs, technology providers, mobile network operators (MNOs), and other ecosystem partners.
• Participate in product integration and partnership projects.
• Facilitate communication between business and technology teams during product development and implementation.

Compliance & Risk Management (5%)

• Ensure products comply with regulatory requirements, internal policies, and governance standards.
• Support implementation of product controls and risk mitigation measures.
• Identify and escalate product-related operational and customer risks.
• Participate in audit, compliance, and review activities related to digital products.

Reporting & Analytics (5%)

• Prepare regular product performance reports and management updates.
• Monitor key product KPIs, customer adoption metrics, transaction volumes, and revenue performance.
• Analyze customer behavior and usage trends to support data-driven decision-making.
• Maintain accurate product performance records and reporting dashboards.