DFS Card Issuing Specialist – KCB Bank
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Job Description
- Support the growth of the card portfolio by driving issuance, activation, and utilization of debit, credit, prepaid, credit card and virtual card products in line with business targets.
- Coordinate end-to-end card issuance processes, including card production, personalization, activation, renewal, replacement, and delivery to ensure timely and accurate service.
- Analyze card issuance, activation, and transaction trends to identify opportunities for increasing customer adoption, card utilization, and transaction volumes.
- Liaise with branches, customer service teams, and support functions to ensure efficient resolution of card-related issues and delivery of superior customer experience.
- Manage operational relationships with card schemes, card personalization bureaus, and other service providers to ensure compliance with service level agreements and quality standards.
- Monitor and report key performance indicators (KPIs) including card issuance volumes, activation rates, portfolio growth, transaction volumes, revenue generation, and customer usage trends.
- Collaborate with sales, marketing, and digital channels teams to implement campaigns and initiatives that promote card acquisition, activation, and ongoing usage.
- Identify and implement enhancements to card issuance and fulfillment processes to improve turnaround times, operational efficiency, customer satisfaction, and cost effectiveness.
- Support the implementation and adoption of emerging card technologies and digital payment solutions, including tokenization, mobile wallets, contactless payments, and virtual cards.
- Prepare periodic performance reports and provide business insights to support decision-making, portfolio optimization, and strategic growth initiatives.