Ajira: Accounting Jobs in Dar es salaam
VIP Account Manager
Job Type: Permanent
Location: Tanzania – Dar Es Salaam
Salary Description: Competitive + benefits + bonus (TBC)
Job Ref: 888-085
VIP Account Manager – Location Dar Es Salaam – New business, backed by one of the world’s biggest players, 888 holdings.
One of the largest gaming companies in the world today is searching for a VIP Loyalty Agent to join our brand new VIP team. As the KAM Manager, you will take part in creating and communicating the Key account retention strategy for Tanzania:
• Create and communicate the key account retention strategy for the Tanzania market.
• Build strong personal relationships with the VIP base to maximize loyalty and player experience in line with relevant procedures and compliance requirements. This includes being available for players as well as answering any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner, including out of office hours and weekends when needed
• Be in charge of the events process, including planning, execution and follow-up. Note that execution of events from time to time requires the Key Account Manager to work both abroad and during weekends
• Together with CRM implement campaigns, journeys and new segmentation’s, when required
• Ensure that the player experience when moving from one segment to the next is as smooth as possible
• Provide an effortless service to players for all processes in which the KAM manager is responsible for direct player communication (e.g. explaining promotions, responsible gambling).
• Report on and own the KPIs for the market(s). Turnover, NGR, Bonus Spend, Retention etc.
• Perform other tasks as assigned when needed.
• Previous experience in the gaming and betting industry – Preferred..
• Energetic and positive with a strong sales-focused mindset
• Good communication and problem-solving skills.
• Strong management understanding and experience in improving efficiency and productivity.
• Well presented and charismatic.
What we offer:
• Competitive Salary
• State of the Art office in the heart of Dar Es Salaam
• The opportunity to work for one of the world’s biggest gambling companies.
• Work with Cutting Edge Technology
• Personal & Professional Development opportunities
• Industry-leading social events
If you feel you have the skills and hunger to apply for this role, please submit your application via this LinkedIn process.
- Address Dar es salaam, Dar es salam, Tanzania