Job vacancy Opportunities-Sevice advisor

Job vacancy Opportunities-Service advisor

• Plan and schedule customer service appointments to optimize workshop capacity and efficiency.
• Receive vehicles for servicing, repairs, and accident damage, and ensure accurate documentation of customer concerns.
• Conduct follow-ups on work-in-progress (WIPs) and ensure timely completion of repairs.
• Advise customers on repair needs and cost estimates based on vehicle condition and diagnostics.
• Maintain ongoing communication with customers regarding repair status, delays, and additional requirements.
• Open job cards, categorize work (including warranty and goodwill repairs), and liaise with the Service Admin Manager.
• Agree on completion timelines in coordination with workshop control, considering customer availability.
• Communicate effectively through calls or emails on technical progress, customer feedback, and service updates.
• Proactively upsell spare parts and additional services during vehicle check-ins.
• Perform any other duties as assigned to support workshop operations and customer care.

Requirements

• Minimum of a diploma or technical training in Automotive Engineering or related field.
• Proven experience in customer-facing roles, ideally within an automotive service environment.
• Computer literacy, including proficiency in MS Excel and Word.
• Strong command of English (written and spoken).
• Valid driver’s license and the ability to drive.
• Good understanding of basic automotive systems and diagnostics.
• High level of customer service orientation, communication, and organizational skills.