Service Advisor

Service Advisor

Job Title: Service Advisor

Job Summary:

• Seeking an experienced Service Advisor to provide expert parts support, enhance customer satisfaction, andstreamlineworkshop operations in the automotive sector. Ideal candidate will combine technical knowledge with strongcustomerservice skills.

Role & Responsibilities:

• Engage with customers to identify their requirements and provide accurate parts solutions that meettheirneeds effectively.
• Prepare customized parts quotations and offers, ensuring alignment with customer needs andencouragingover-the-counter or workshop-related sales.
• Communicate clearly, professionally with customers and internal teams to ensure a smoothandsatisfyingservice experience.
• Actively contribute to technical and promotional campaigns, taking initiative to improve serviceperformance and customer engagement.
• Use in-depth product knowledge to highlight the benefits of parts, helping customers makeinformedpurchasing decisions and supporting brand value.
• Ensure timely availability of parts by planning ahead with the workshop, and arranging deliveriesorpickups to minimize delays in service operations.
• Follow company policies, maintain organized workspace, and provide parts-related support totechniciansand service advisors.

Qualifications:

• Diploma/Bachelor’s degree in Mechanical Engineering, Auto Mobile Engineering, Business Administrationor a related field.
• Minimum of 3 years of proven experience in a Service Advisor, Parts Sales, or Product Support Salesrolewithin the automotive industry.
• Knowledge of preparing parts quotations and managing parts inventory.
• Familiarity with automotive diagnostic tools, parts catalog systems, or dealer management softwareis an added advantage.