Housekeeping Manager at Ramada Resort Hotel

Housekeeping Manager at Ramada Resort Hotel

Position: Housekeeping Manager
Department: Housekeeping
Reports To: General Manager/Director of Hospitality

• Position Overview:
  The Housekeeping Manager is responsible for overseeing the entire housekeeping department, ensuring the highest standards of cleanliness and service in line with five-star hotel expectations.
• The position involves managing the cleaning and maintenance of guest rooms, public areas, and back-of-house facilities while ensuring guest satisfaction and operational efficiency.
• The Housekeeping Manager is also responsible for leading and developing a high-performing team and managing the budget, supplies, and inventory within the department.

Team Leadership & Supervision:

• Supervise, lead, and motivate the housekeeping team, ensuring high performance, strong morale, and a commitment to excellence.
• Provide clear instructions and delegate tasks effectively to housekeeping staff.
• Conduct regular training and development programs for staff to maintain the highest standards of service and safety.

Guest Room & Public Area Management:

• Oversee the cleanliness and maintenance of guest rooms, suites, and bathrooms, ensuring that each area meets five-star standards.
• Ensure all public areas such as lobbies, hallways, elevators, and restrooms are kept immaculate and welcoming to guests.

Quality Control & Inspections:

• Perform regular inspections of guest rooms and public areas to ensure cleanliness and presentation align with the luxury standards of the hotel.
• Address guest feedback promptly and take corrective action when necessary to maintain satisfaction.

Inventory & Budget Management:

• Manage the department’s inventory, including ordering, stocking, and ensuring efficient use of cleaning supplies and equipment.
• Assist in the preparation of departmental budgets, track expenses, and implement cost-saving initiatives without compromising on quality.

Health & Safety Compliance:

• Ensure adherence to all health, safety, and sanitation regulations in accordance with the hotel’s policies and local government regulations.
• Enforce the correct handling, storage, and disposal of cleaning chemicals and materials.

Guest Satisfaction:

• Address guest complaints or special requests related to housekeeping services with professionalism and urgency.
• Implement service excellence strategies to ensure guests’ needs are anticipated and exceeded.

Collaboration with Other Departments:

• Coordinate with the front office, maintenance, and food & beverage departments to ensure the seamless running of hotel operations and superior guest experience.
• Assist in the coordination of housekeeping needs for events, special requests, or VIP guests.

Sustainability & Environmental Practices:

• Promote sustainability initiatives within the housekeeping department, including reducing water and energy consumption and adopting eco-friendly cleaning practices.
• Ensure the department adheres to environmental guidelines and sustainability standards set by the hotel.

Reporting & Documentation:

• Maintain accurate records of cleaning activities, inventory usage, guest feedback, and departmental performance.
• Prepare and submit regular reports on housekeeping operations, costs, and staffing to management.

Skills and Qualifications:

• Experience: Minimum of 3-5 years in a supervisory or managerial role within a luxury or five-star hotel environment, preferably in housekeeping.
• Leadership Skills: Strong leadership and people management skills with the ability to inspire and guide a diverse team.
• Attention to Detail: Exceptional eye for detail and quality, ensuring all areas are maintained to the highest standards.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities in a high-pressure environment.
• Communication Skills: Excellent written and verbal communication skills. Ability to engage with staff, guests, and other departments professionally.
• Knowledge of Housekeeping Operations: In-depth knowledge of housekeeping operations, including cleaning procedures, inventory control, and safety standards.
• Physical Stamina: Ability to perform physical tasks, including walking and standing for long hours, and occasionally lifting cleaning supplies or equipment.

Education:

• A degree or certification in Hospitality Management, or a related field is preferred.

How to Apply:

Interested candidates for any of the above positions should submit an application letter, a detailed copy of their cv,n ames and contact information (Email addresses and telephone numbers) of three referees.

The candidate must clearly indicate the title of the position applied for (as it appears in the advertisement) on the heading of the email. Application should be submitted to the Human Resources email, [email protected]

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